Clinical Technical Trainer (RN)
Req # 2020-10568
Work Boldly. Live Brilliantly.
Bold decisions and innovative thinking have helped AltaMed, headquartered in Commerce, Calif., become the nation’s largest network of community-based primary care clinics and senior care programs. Some 2,000 professionals in medicine, nursing, social work, mental health rehabilitation, dentistry and health administration assure that we not only provide quality care, but that we do so without exception or regard to ability to pay. We are JCHAO-accredited, and strongly focused on wellness, preventative care and eliminating health care disparities.
Under the direction of the Director of Operations, Medical Management, this position is responsible for training of all end users on AltaMed applications, which currently include the enterprise referral management system and where applicable, the EHR and claims payment system. Trainees will include employed and contracted medical directors, employed and temporary nursing staff, and coordinator staff. The position will also provide update to application training which will correlate to updated staff workflows, as directed by the medical management leadership.
Bachelor’s degree required. Advanced clinical degree or equivalent highly preferred (LVN or RN or MD). At least 2 years’ experience operating in all functions of a referral management platform.
Develop all AltaMed-specific training materials for group and individual training sessions for the department of medical management (PowerPoint, handouts, Windows Media, etc.)
Serve as the subject matter expert (SME) with regard to referral management workflows for coordinators, nurses and physicians, in the department of Medical Management.
Collaborate with audit team to develop audit-specific training materials for group training (includes material for medical directors, nurses and coordinator staff)
Provide end-user follow up assistance and support as planned and adhoc. Escalate as necessary.
Provide user and users’ supervisor timely feedback about end-users’ application knowledge and skill.
Conduct follow-up end-user trainings, one-on-one or in a group as needed.
Maintain regular communication with both prior auth and inpatient UM leadership such that when changes to workflows are identified, they can be integrated into training materials for current and new staff members.
Provide feedback from end users and escalate to leadership with regard to systems workflow challenges.
Performs other related duties as assigned.
AltaMed offers a comprehensive benefits program that recognizes the needs of our diverse employees by supporting their health, security and professional growth.
- Medical/Dental/Vision Plans
- Voluntary Short-term Disability Plan
- Long-term Disability Plan
- Paid Time Off
- Health Care and Dependent Care Reimbursement Accounts (FSA)
- Employee Assistance Program (EAP)
- 403 (b) Retirement Plan
- Life Insurance (Basic & Voluntary)
- Accidental Death & Dismemberment (Basic & Voluntary)
- Career Growth and Development
- Tuition Reimbursement
- Continuing Education Programs
- Employee Reward & Recognition Programs
- Corporate Employee Discount Programs
- Wellness Programs