work boldly. live brilliantly.

Medical Assistant II

Req # 2020-10792

Work Boldly. Live Brilliantly.

Bold decisions and innovative thinking have helped AltaMed, headquartered in Commerce, Calif., become the nation’s largest network of community-based primary care clinics and senior care programs. Some 2,000 professionals in medicine, nursing, social work, mental health rehabilitation, dentistry and health administration assure that we not only provide quality care, but that we do so without exception or regard to ability to pay. We are JCHAO-accredited, and strongly focused on wellness, preventative care and eliminating health care disparities.

Job Description

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive patient experience by managing expectations while demonstrating compassion and respect. The M.A. II will assist in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services in the clinical setting. He/She will perform this role by building relationships with patients, listening to them and gaining their trust. He/She will also demonstrate compassion and respect and will be proactive in managing patient’s expectations. In addition, the M.A. II will document all specialties in the Electronic Health Record (EHR) and assist with more administrative responsibilities that include providing feedback on Back Office processes to the Nursing Supervisor/Manager. Will also assist in achieving department goals and objectives by providing support and guidance to the M.A. team as a mentor and trainer. If working at the Patient Service Center, will provide other duties over the telephone.


  1. Medical Assistant certificate along with a high school diploma or equivalent required.
  2. CPR/First Aid certificate required.
  3. A minimum of 2 years of experience as a back office Medical Assistant required; 3 years preferred. Prior experience as a "lead" strongly preferred.
  4. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.


  1. Perform patient intake (i.e. vitals, chief complaints).
  2. Perform all requested orders (i.e. vaccines, medication administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in order to prepare for provider visit.
  3. Document intake into EHR (for all specialties).
  4. Effectively manage assigned patient flow and other team’s patient flow.
  5. Maintain patient care areas clean and stocked. Includes assisting with supply/med/vaccine inventory/logs.
  6. Schedule follow-up appointments and "no-shows".
  7. Function as a patient advocate by ensuring patient concerns are resolved and/or addressed in a timely manner.
  8. Coordinates patient care by interfacing with Patient Centered Medical Home and other team members.
  9. Responsible for assisting in the training and development of new and/or existing M.A. I staff as needed.
  10. Responsible for providing feedback regarding back office procedures to the M.A. III staff and/or Nursing Supervisor/Manager.
  11. Performs other related duties as assigned.

Position May Include Patient Service Center (PSC) Responsibilities:

   12. Perform patient intake over the phone.

   13. Perform all requested orders (i.e printing and mailing of after visit summary, printing labs, routing messages to the right pools, scheduling of appointment etc.)



AltaMed offers a comprehensive benefits program that recognizes the needs of our diverse employees by supporting their health, security and professional growth.


  • Medical/Dental/Vision Plans
  • Voluntary Short-term Disability Plan
  • Long-term Disability Plan
  • Paid Time Off
  • Health Care and Dependent Care Reimbursement Accounts (FSA)
  • Employee Assistance Program (EAP)

Planning Ahead

  • 403 (b) Retirement Plan
  • Life Insurance (Basic & Voluntary)
  • Accidental Death & Dismemberment (Basic & Voluntary)
  • Career Growth and Development
  • Tuition Reimbursement
  • Continuing Education Programs

Other Benefits

  • Employee Reward & Recognition Programs
  • Corporate Employee Discount Programs
  • Wellness Programs

Apply Now

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