Req # 2020-10792
Bold decisions and innovative thinking have helped AltaMed, headquartered in Commerce, Calif., become the nation’s largest network of community-based primary care clinics and senior care programs. Some 2,000 professionals in medicine, nursing, social work, mental health rehabilitation, dentistry and health administration assure that we not only provide quality care, but that we do so without exception or regard to ability to pay. We are JCHAO-accredited, and strongly focused on wellness, preventative care and eliminating health care disparities.
Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive patient experience by managing expectations while demonstrating compassion and respect. The M.A. II will assist in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services in the clinical setting. He/She will perform this role by building relationships with patients, listening to them and gaining their trust. He/She will also demonstrate compassion and respect and will be proactive in managing patient’s expectations. In addition, the M.A. II will document all specialties in the Electronic Health Record (EHR) and assist with more administrative responsibilities that include providing feedback on Back Office processes to the Nursing Supervisor/Manager. Will also assist in achieving department goals and objectives by providing support and guidance to the M.A. team as a mentor and trainer. If working at the Patient Service Center, will provide other duties over the telephone.
Position May Include Patient Service Center (PSC) Responsibilities:
12. Perform patient intake over the phone.
13. Perform all requested orders (i.e printing and mailing of after visit summary, printing labs, routing messages to the right pools, scheduling of appointment etc.)
AltaMed offers a comprehensive benefits program that recognizes the needs of our diverse employees by supporting their health, security and professional growth.