work boldly. live brilliantly.

Coordinator, Scheduling I

Req # 2022-13740

Work Boldly. Live Brilliantly.

Bold decisions and innovative thinking have helped AltaMed, headquartered in Commerce, Calif., become the nation’s largest network of community-based primary care clinics and senior care programs. Some 2,000 professionals in medicine, nursing, social work, mental health rehabilitation, dentistry and health administration assure that we not only provide quality care, but that we do so without exception or regard to ability to pay. We are JCHAO-accredited, and strongly focused on wellness, preventative care and eliminating health care disparities.

Job Description

This position is responsible for scheduling and coordinating off-site specialist appointments for urgent routine and follow-up appointments in accordance with the approved authorizations, scheduling and wait time objectives. Responsible for providing clear communication regarding future and past appointments to the PCP and IDT team. This position works closely with members of the IDT team to coordinate services and advocate for participants specialty needs.


  1. High School graduate or GED equivalent required.
  2. A minimum of two years’ experience working in medical or clinical field required. Experience working with referrals/authorizations and with an Electronic Health System is preferred.
  3. CPR/First Aid certificate required.


  1. Review approved authorization requests for accuracy. Communicate and coordinate with the Utilization Management department to modify authorizations, extend expiration dates, and modify CPT codes as needed.
  2. Schedule all approved authorizations to assure corresponding appointments are scheduled within the P&P guidelines.
  3. Work in collaboration with IDT members, Primary Care Providers and nursing to ensure clear communication and coordination of care regarding all in-house and outside appointment. Focusing on participant communication, adherence and proper preparation for all appointments
  4. Prepare appointment cards and documents. Print and fax approved authorizations to respective specialty medical offices as needed.
  5. 5. Knowledgeable and able to effectively and efficiently access required information systems to schedule and completed authorizations and to support the reporting requirements.
  6. Collaborate with Transportation Coordinator or designee to schedule participant transportation for offsite medical specialty appointments.
  7. Collaborate with Care Center /Medical Escort supervisor for the coordination of escort coverage for offsite medical specialty appointments for participants that require support.
  8. Conduct daily and weekly confirmations of specialty medical appointments with the specialist medical offices and rescheduling them as instructed .
  9. Work in collaboration with Health Information team to obtain participant medical records as needed for upcoming offsite specialty medical appointments.
  10. Prepare and organize all specialty appointments requiring medical notes, labs, radiology ‘CDs’, reports, etc. per protocol. Maintaining ongoing communication with Primary Care Provider and Specialist document requirements for all appointments.
  11. Coordinate procedure guidelines with appropriate personnel prior to the specialty medical appointment for accurate patient care (i.e. medication regimens, fasting, surgical procedures, etc.). Provide information and updates on the status of scheduled contracted provider appointments to patients and IDT staff.
  12. Perform all other related duties as assigned.


AltaMed offers a comprehensive benefits program that recognizes the needs of our diverse employees by supporting their health, security and professional growth.


  • Medical/Dental/Vision Plans
  • Voluntary Short-term Disability Plan
  • Long-term Disability Plan
  • Paid Time Off
  • Health Care and Dependent Care Reimbursement Accounts (FSA)
  • Employee Assistance Program (EAP)

Planning Ahead

  • 403 (b) Retirement Plan
  • Life Insurance (Basic & Voluntary)
  • Accidental Death & Dismemberment (Basic & Voluntary)
  • Career Growth and Development
  • Tuition Reimbursement
  • Continuing Education Programs

Other Benefits

  • Employee Reward & Recognition Programs
  • Corporate Employee Discount Programs
  • Wellness Programs

Apply Now

current openings

Medicare Services Coordinator - Aging Services Job Type: Regular Full-Time Schedule:  Location: Los Angeles Req: 
Aide, Rehabilitation - PACE Job Type: Regular Full-Time Schedule:  Location: Santa Ana Req: 
Nurse, (LVN) Job Type: Regular Full-Time Schedule:  Location: South Gate Req: 

connect with us

Visit us at our next event

Learn More